Facilitation
When clients or patients are angry because they have not received the outcome they were seeking and hoping for, the skill of an external facilitator can provide a safe context for resolution.
The goal of facilitation is to ensure the designing and running of successful meetings, to make tasks for others easy, and to provide an objective process which will assist a group to accomplish its goals. It is the art of leadership in group communication.
Facilitation is a skill used for a wide range of purposes, from tightly focused meetings with time constraints, to workshops covering several days. The goals may encompass a wide range of purposes – they will empower teams to identify their workplace issues, develop their own strategies and achieve their goals.
Facilitated meetings may be especially useful when clients or patients are angry because they have not received the outcome they were seeking and hoping for. The skill of an external facilitator can provide a safe context in which issues are clearly expressed, people feel listened to, and the matter is resolved without progression to costly and time and energy consuming adversarial processes which do not serve the interests of either party.